Services are typically between April to October allowing us to be on alert in winter for heating / hot water emergencies. Our comprehensive service includes flue gas analysis, internal component checks, filter clean and gas pressure tests. When checks hit certain flags, we complete a full strip down service at no extra charge.

We complete a water quality test each year at the annual service, delivering live results we can share with you which is important for preventative maintenance of your central heating system.

As standard, we ensure our customers have an operating CO alarm in their home and will install a free alarm when you sign up if required.

We ensure our Gas safe engineer performing your service completes all checks and we provide you with a copy of your service record. If for a tenanted property, we also complete and produce the CP12 Gas Safety certificate as per annual regulations.

We have noted the number of callouts per year included in each plan. Outside of allocated callouts within the plan, our standard callout charge is £80 inc VAT.

We will ensure we attend callouts within 24 hours (Monday to Saturday). We can provide a rapid response service 7 days a week for same day attendance when we are notified before 4pm and if you have this within your plan or as an add on.

Starting with our PLUS Care Plan we will supply
replacement parts and get these swiftly fitted to reduce down time or inefficient operation of your appliance. We cannot cover repairs or replacements of gas hobs, cookers, fireplaces or unvented cylinders.

Repair and replacement service is based on parts not being obsolete due to the age of your boiler as well as where parts are not beyond economical repair (BER). Refer to the BER sliding scale in terms and conditions.

As standard, we check all radiators in your home as part of the annual service. If included in your chosen plan we will repair or replace similar sized radiators and radiator valves. Note we do not replace designer radiators.

Including cylinders (except unvented cylinders) and
feed and expansion tanks in the loft. Gas pipework up to the gas supply meter.

This is a repair only based service meaning we will fix burst pipes and unblock internal drains where possible. We cannot include replacement for whole items such as taps, toilets, basins, water filters, water softeners, booster pumps etc.